IMS: the citizen application for reporting incivilities
The IMS application offers a simple, free solution for reporting problems encountered in the public space. Report illegal dumping, road damage or a breakdown.
Based on the location and nature of the problem, IMS generates a report that it sends to the relevant authorities by e-mail or via online services such as Open311.
The platform also enables the community to consult reports already made, provide updates and subscribe to alerts.
Report problems in your city with a mobile application
Ease of use: users can easily report problems in their neighbourhoods and towns thanks to the application's simple, intuitive interface.
IMS encourages civic involvement by enabling residents to take part in improving their environment
Centralised data collection: IMS centralises all data to provide an overview of reported problems.
What are the advantages of IMS?
The platform benefits from an active community of citizens keen to improve their environment, encouraging collaboration and the exchange of information.
Free application: The application and access to the site are completely free for both Walloon local authorities and their citizens.
Local authorities can quickly receive reports of problems encountered, enabling them to react more quickly.
IMS: the mobile application for cleaner cities
More than 150,000 requests made in the Brussels and Wallonia regions
Over 130,000 incidents resolved
53% concern public cleanliness
15% road problems
6% street furniture
One Network Three
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